SHIPPING AND RETURNS
5.1 We will deliver the Products to the premises nominated in your order at your cost (at the rate specified herein) within a reasonable time of accepting your order. If we have specified a delivery date, we will try and deliver the Products to you by that date. Time will not be of the essence and we will not be liable to you for late delivery. Late delivery does not entitle you to cancel any order or part of any order.
5.2 We may deliver the Products to you by instalments and each delivery will be a separate contract independent from the other deliveries.
5.3 We will re-deliver, replace or refund the Product (at our option) if we have incorrectly addressed the delivery. We take no such responsibility if you gave an incorrect or insufficient address.
5.4 Tracking/Estimated Delivery Times
The majority of orders received are shipped the same business day. However, when trying to figure out the expected arrival date for your order, be sure to add 1-business day for processing of the order to the estimated shipping times below. Deliveries are made Monday through Friday only.
5.5 Shipping Times
Most orders received by us before 2.00pm NZ Time are shipped the same business day. If you received our order confirmation email Monday - Friday, before 2.00pm NZ Time, your order will be shipped the same day we received it. Please note that a very small number of orders require extra processing time for various reasons. Those will be shipped the following business day.
If you have ordered an item that is out-of-stock or sold-out, we will attempt to contact you immediately. Kindly understand that a delay may also occur if your credit card was declined or for address verification if your billing address was entered incorrectly.
PLEASE NOTE: Rural and some residential areas may require an additional day(s) delivery time.
In New Zealand our delivery charges are as follows:
- NZ $12.50 for orders less than NZ $100 total
- NZ $40.00 for orders less than NZ $500 total
- NZ $100.00 for orders less than NZ $1000 total
- NZ $600.00 for orders above $1000
Please contact us if you would like to double check freight prices, but at the current time furniture type freight is extremely expensive and we can no longer offer free freight.
For overseas shipments, we will need to quote you on the cost of handling and freight – when you select these items into your shopping basket you will have the option to request a quote from us. For these items you will be contacted to confirm your order, at which time we will process your order and payment.